Refund policy

DIGITAL PRODUCTS

Nadalin Pastry Systems sells downloadable digital Production Packs. Digital access is normally supplied immediately after purchase.

CHANGE-OF-MIND REFUNDS

We do not offer refunds or exchanges where you change your mind, decide that you no longer need the product, or fail to review the product description before purchasing. Please review the product title, description, inclusions, file format and price before placing your order.

AUSTRALIAN CONSUMER LAW AND OTHER RIGHTS

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.

If a digital product is faulty, materially different from its description, or cannot be accessed because of a problem on our side, please contact us at daniel@nadalinpastrysystems.com. We will assess the issue and provide an appropriate remedy. Depending on the circumstances and applicable law, that remedy may include technical assistance, a replacement download, correction of the file, or a refund.

DOWNLOAD OR ACCESS PROBLEMS

If you do not receive or cannot open your download, check your email spam or junk folder and confirm that the email address supplied at checkout is correct. Then contact daniel@nadalinpastrysystems.com with your order number and a description of the problem. We will help restore access or reissue the download where appropriate.

DUPLICATE OR UNAUTHORISED PURCHASES

If you believe you have been charged more than once for the same order, or that a purchase was made without your authorisation, contact us promptly at daniel@nadalinpastrysystems.com so we can investigate.

APPROVED REFUNDS

Where a refund is approved, it will normally be returned to the original payment method. Processing times after approval are controlled by the payment provider or financial institution.

CONTACT

Questions about this policy can be sent to daniel@nadalinpastrysystems.com.